Knowledge Management and FAQ Pages

Description: Knowledge management systems and FAQ pages are crucial to providing employees and customers with quick access to relevant information.

Application:

• Central Knowledge Base: Knowledge articles and FAQs are created and categorized centrally.

• Excerpt Usage: These articles and FAQs are embedded as excerpts into various topic-specific pages.

• Consistency: Every update to the central knowledge base is automatically reflected on all pages, ensuring that the most current information is always available.

User How-to-article

1. Create Central Knowledge Base:

   • Create a new Confluence page titled "Knowledge Base".

   • Add knowledge articles and FAQs.

2. Create Excerpts:

   • Highlight the knowledge articles and FAQs and create excerpts using the "Multiexcerpt" macro.

   • Categorize the excerpts

3. Embed Knowledge Excerpts:

   • Create topic-specific pages (e.g., "HR FAQs", "IT Support").

   • Use the "Multiexcerpt Include" macro to embed the relevant excerpts on these pages.

4. Consistency and Updates:

   • Ensure that updates to the central knowledge base are automatically reflected on all topic-specific pages, maintaining consistency.