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Central Knowledge Base: Knowledge articles and FAQs are created and categorized centrally.
Excerpt Usage: These articles and FAQs are embedded as excerpts into various topic-specific pages.
Consistency: Every update to the central knowledge base is automatically reflected on all pages, ensuring that the most current information is always available.
User How-to-article
Create Central Knowledge Base:
Create a new Confluence page titled "Knowledge Base".
Add knowledge articles and FAQs.
Create Excerpts:
Highlight the knowledge articles and FAQs and create excerpts using the "Multiexcerpt" macro.
Categorize the excerpts
Embed Knowledge Excerpts:
Create topic-specific pages (e.g., "HR FAQs", "IT Support").
Use the "Multiexcerpt Include" macro to embed the relevant excerpts on these pages.
Consistency and Updates:
Ensure that updates to the central knowledge base are automatically reflected on all topic-specific pages, maintaining consistency.