Description:
Product documentation provides detailed information about a product's features, functionality, and usage. This is crucial for supporting customers, sales teams, and internal staff. Centralizing product documentation ensures consistency and up-to-date information.
Examples:
User Guides: Step-by-step instructions for installing, configuring, and using the product.
Feature Descriptions: Detailed explanations of product features and their benefits.
Troubleshooting Steps: Solutions to common problems users might encounter.
How-to Manual:
Create Central Product Documentation:
Create a new Confluence page titled "Product Documentation."
Add comprehensive details about the product, including user guides, feature descriptions, and troubleshooting steps.
Create Excerpts:
Highlight key sections (e.g., "Installation Guide," "Feature Overview") and create excerpts using the "Multiexcerpt" macro.
Categorize Excerpts:
Organize excerpts into categories such as "Installation," "Features," "Troubleshooting," and "User Guides."
Embed Excerpts in Customer Support and Sales Pages:
Create separate Confluence pages for customer support and sales teams.
Use the "Multiexcerpt Include" macro to embed relevant excerpts from the "Product Documentation" page into these pages.
Automatic Updates:
Ensure that any updates to the central product documentation automatically update the embedded excerpts on the support and sales pages, providing consistent and up-to-date information to customers and sales teams.