{"xsrfToken":"1c2c3ef80597e8bc4bcabbbb2daeb615e4a42c92_lout","branding":{"id":"4","key":"fsd","name":"f3publishing Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#240011","headerLinkHoverBGColor":"#240011","headerBadgeColor":"#240011"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/00e496a3-1589-4a32-b1d3-299f9b9793fe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTllMzIwZi03MmMxLTRlZWEtOTgxMi1lMjk5ZTM3MTI4NWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwZTQ5NmEzLTE1ODktNGEzMi1iMWQzLTI5OWY5Yjk3OTNmZSI6WyJyZWFkIl19LCJleHAiOjE3MzM5NzUzMjIsIm5iZiI6MTczMzk3NDcyMn0.pf7JRuI-FB3gKjw08B16oT3-hgdgcPyFhcXSs-85ccM&client=0a9e320f-72c1-4eea-9812-e299e371285f&mode=fit","logoId":"00e496a3-1589-4a32-b1d3-299f9b9793fe","isLogoAvailable":true,"helpCenterTitle":"Welcome to f3publishing App Support Portal","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Welcome to f3publishing App Support Portal","sharedPortalName":"Help Center","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#a9c953","helpCenterTitleColor":"#000000","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"fsd","projectId":10744,"serviceDeskId":4,"name":"f3publishing Service Desk","description":"<p>Welcome! You can raise a request for f3publishing Apps on the Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"42","name":"Sponsored Development","descriptionHtml":"","callToAction":"Sponsored Development","introHtml":"<p>Sponsored Development</p>","icon":11318,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11318","groups":[13],"key":""},{"id":"33","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Technical Support</p>","icon":11404,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11404","groups":[13],"key":""},{"id":"28","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":11411,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11411","groups":[],"key":""},{"id":"30","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":11405,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11405","groups":[],"key":""},{"id":"34","name":"Eine Überprüfung nach Vorfällen erstellen","descriptionHtml":"","callToAction":"Eine Überprüfung nach Vorfällen erstellen","introHtml":"<p>Dokumentieren und teilen Sie Erkenntnisse, die Sie aus einem Vorfall gewonnen haben, damit er in Zukunft nicht wieder auftritt.</p>","icon":11407,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11407","groups":[],"key":""},{"id":"31","name":"Melden fehlerhafter Hardware","descriptionHtml":"","callToAction":"Melden fehlerhafter Hardware","introHtml":"<p>Melden Sie Hardware, die fehlerhaft oder außer Betrieb ist, z.&nbsp;B. einen defekten Computerbildschirm oder einen beschädigten Server.</p>","icon":11396,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11396","groups":[],"key":""},{"id":"32","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"<p>Zum Beispiel das Upgrade eines Servers (VPN) oder einer Anwendung (Jira)</p>","icon":11412,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11412","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Support"}],"orderMapping":{"13":[33,42],"11":[30,32],"8":[30,31],"12":[30,31,32],"9":[31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a7d6be4d-47a7-3e0b-bf31-28a460b3d97d","appLinkName":"System Confluence","appLinkUrl":"https://f3publishing.atlassian.net/wiki","spaceKey":"FSD","spaceName":"f3publishing Service Desk","spaceUrl":"https://f3publishing.atlassian.net/wiki/spaces/FSD","isServer":false},"labels":[],"projectKey":"FSD","serviceDeskId":4,"kbLinkDomainURLs":["https://f3publishing.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTllMzIwZi03MmMxLTRlZWEtOTgxMi1lMjk5ZTM3MTI4NWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5NzU5MjIsIm5iZiI6MTczMzk3NDcyMn0.QIwxBMt4BuF7STLQM9dLyLhl2r9HVFqL7_-rNLYbFe0","targetCollection":"upload-project-10744","endpointUrl":"https://api.media.atlassian.com","clientId":"0a9e320f-72c1-4eea-9812-e299e371285f","tokenDurationInMins":20}},"reqCreate":{"id":42,"projectId":10744,"form":{"name":"Sponsored Development","descriptionHtml":"","callToAction":"Sponsored Development","intro":"<p>Sponsored Development</p>","instructions":"","icon":11318,"iconUrl":"https://f3publishing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11318","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/42","calendarParams":{"firstDay":1,"date":"2024-12-12T04:38:43+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a7d6be4d-47a7-3e0b-bf31-28a460b3d97d","appLinkName":"System Confluence","appLinkUrl":"https://f3publishing.atlassian.net/wiki","spaceKey":"FSD","spaceName":"f3publishing Service Desk","spaceUrl":"https://f3publishing.atlassian.net/wiki/spaces/FSD","isServer":false},"labels":[],"projectKey":"FSD","serviceDeskId":4,"kbLinkDomainURLs":["https://f3publishing.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTllMzIwZi03MmMxLTRlZWEtOTgxMi1lMjk5ZTM3MTI4NWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5NzU5MjMsIm5iZiI6MTczMzk3NDcyM30.jE60M3E3EAI3S8nqzpIS1yM_JIi96IV-PpbgioKNoXs","targetCollection":"upload-project-10744","endpointUrl":"https://api.media.atlassian.com","clientId":"0a9e320f-72c1-4eea-9812-e299e371285f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=f3publishing","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1c2c3ef80597e8bc4bcabbbb2daeb615e4a42c92_lout","baseUrl":"https://f3publishing.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://f3publishing.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0a9e320f-72c1-4eea-9812-e299e371285f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4876e6505d9c4195b9a6d0594e41b0c9","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}